Now mobile phone users can complain in consumer forum if there is a problem in service, the Supreme Court has taken an important decision

Customers can directly approach the consumer forum with their complaints against any company regarding deficiency in telecom services. The Supreme Court has given this order.

Customers can directly approach the consumer forum with their complaints against any company regarding deficiency in telecom services.

Telecom against a company ,Telecom, services (Services) Customer directly on consumer forum regarding the defect in (Consumer Forum)) with your complaint. Supreme court (Supreme Court) has given this arrangement. A bench of Justice DY Chandrachud, Justice Surya Kant and Justice Vikram Nath observed that as the arbitration remedy under the Indian Telegraph Act, 1885 is statutory in nature, such matters will not be outside the purview of the consumer forum. The bench said that if the consumer wants to take the route of arbitration, then it is permissible but it is not mandatory under the law to do so. It further said that it can use the measures provided under the Consumer Protection Act, 1986, which has been superseded by the 2019 Act.

The Supreme Court gave this decision on the appeal of telecom company Vodafone, in which the company has challenged the order of the National Consumer Disputes Redressal Commission.

In which case was the hearing decided?

A person named Ajay Kumar Agarwal had filed a complaint before the District Consumer Disputes Redressal Forum, Ahmedabad on May 25, 2014, alleging deficiency in services of Vodafone. According to the complaint, Agarwal had a post-paid mobile connection, whose monthly fee was Rs 249. Vodafone was providing mobile services to Agarwal.

Agarwal had taken the ‘auto pay’ system to pay the company’s bills through a credit card. Its payment to Vodafone used to be done before the last date. Agarwal alleges that from November 8, 2013 to December 7, 2013, his average monthly bill was Rs 555. But a bill of Rs 24,609.51 was collected from him. Agarwal had appealed in the District Consumer Forum regarding this matter and appealed to pay compensation of Rs 22,000 along with interest.

Apart from this, if you are thinking of installing a mobile tower on the roof of the house or on your land, then be alert. These days a news is becoming increasingly viral on social media. It is being claimed in the viral news that the Department of Telecommunications is giving a no-objection certificate for the installation of mobile towers. If you are also paying for the installation of a mobile tower by falling in the guise of this claim, then be careful. This claim is completely bogus. According to PIB Fact Check, DoT does not issue such certificates.

(with PTI input)

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